Williams & Goodwin wins award at The ESTAS, the most prestigious awards in the UK property sector
The North Wales based agency Williams & Goodwin The Property People Ltd received the Silver award in North Wales and Best in Post Code for their offices at Bangor, Llangefni and Holyhead at the prestigious ESTAS Customer Service Awards 2023 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,000 guests.
The awards, which this year celebrated their 20th birthday, power the ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “Everyone one shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client. This is a great achievement in its own right so whatever unfolds this afternoon you should all be immensely proud.”
Estate and letting agents were recognised in regions and post codes around the UK.
Ben Marley, Commercial Director at The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Two million reviews and 20 years later ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.”
Dan Salmons, CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. We were delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year.”
Nadine Parry, manager of Williams & Goodwin Bangor office said
“We are absolutely thrilled to be recognized again in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise”
Melfyn N Williams, Director at Williams & Goodwin added
“We are proud of our team of people at Williams & Goodwin and Thank them for their continued dedication to providing an excellent service for our community and naturally wish to take this opportunity to Thank our clients for instructing us to act on their behalf. Diolch Yn Fawr. Thank You”.
Williams & Goodwin The Property People are members of the Guild of Property Professionals, National Association of Estate Agents, Association of Residential Lettings Agents, National Association of Valuers and Auctioneers and are Chartered Valuation Surveyors we are members of a National Network of approximately 800 independently owned and operated Estate Agents.
Well what can we say, a brilliant service from Caron Sally and Gemma and Amy , they went out of their way to make our journey less stressful, Caron was always there to listen to me when I was worried about anything, and thank you also to Dafydd .
Ceuron Parry
Gemma, our estate agent, truly made the process of buying our first home a breeze. From the very beginning, she was incredibly supportive and attentive to our needs, guiding us through every step with patience and expertise. Her in-depth knowledge of the local market and her keen eye for detail help...
Catherine Fiona Richmond
Absolutely 💯 % customer service keeping everyone up-to-date in the process
John Lewis
Williams And Goodwin at Llangefni provided an excellent service throughout the process of selling our property. Caron and her colleagues were very efficient and helpful. Initial valuation was well organised turned out to be very accurate. Enquiries were handled quickly and effectively. Very useful t...
Llinos
Hoffwn ddiolch i TPPUK am werthu fy eiddo ar fy rhan. Roedd Dafydd yn wych a’r broses gyfan yn ddi-drafferth. Roedd Gemma yn y swyddfa yn arbennig ac yn fy niweddaru’n gyson ar ddatblygiadau. Buaswn yn argymell TPPUK I rywun sy’n meddwl gwerthu- proffesiynol a gwasanaeth cwsmer rhagorol.
Diane Foster-Deam
We have had a 7 month marathon,from putting an offer on a property,to exchange of contracts. We have had pretty poor communication from solicitors,who have made this journey very stressful. The only saving grace has been Gemma, from williams and goodwin. Her support and professionalism has been out...
John Lewis
Williams And Goodwin at Llangefni provided an excellent service throughout the process of selling our property. Caron and her colleagues were very efficient and helpful. Initial valuation was well organised turned out to be very accurate. Enquiries were handled quickly and effectively. Very useful t...
Dean
Highly recommend the team at Holyhead Williams & Goodwin. From beginning to the end. Firstly very prompt in getting a valuation done on the property, Matthew came out very prepared with a folder with all information on previous sales and houses similar currently on market and other factors which...
David Simpson
Very pleased with the service provided by Williams & Goodwin in selling my parents’ house. Everyone was helpful and professional, all along, starting with Matthew at the initial meetings and Jamie throughout viewings, reviews etc. in the later stages Charlotte has been especially dedicated and...
Alison Wakeman
The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell my father's bungalow to support his residential care. Although Jamie and Matthew were also involved, initially with the valuation and phot...
