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Contract Holders (tenants)

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Williams & Goodwin The Property People Ltd are licensed Member agents of ARLA Propertymark and The Guild of Property Professionals so you can be assured of dealing with an agent that follows best practise. We offer property to let that is managed by us and also property that is managed by the landlords themselves.

Contract Holders (tenants)
Contract Holders (tenants)


If you are a contract holder (tenant) in a property that is managed by Williams & Goodwin and need to report a maintenance issue please do so through this link on fix flow:


Williams & Goodwin The Property People Ltd are a member of ARLA Propertymark and regulated by The RICS (which includes their Client Money Protection Scheme) and The Property Ombudsman. The information given below is provided to ensure you are fully informed of any fees and costs involved in renting a property through Williams & Goodwin The Property People Ltd.


For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill, means that in addition to rent, lettings agents can only charge contract holders (or anyone acting on the contract holders behalf) the following permitted payments:

  • Holding deposits (a maximum of 1 week’s rent);
  • Deposits; usually equivalent to 6 weeks rent. A higher deposit may be negotiated if a tenant has a pet
  • Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
  • Payments for the late payment of rent;
  • A breach of a term of the contract;
  • Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.

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