Williams & Goodwin wins award at The ESTAS, the most prestigious awards in the UK property sector
The North Wales based agency Williams & Goodwin The Property People Ltd received the Silver award in North Wales and Best in Post Code for their offices at Bangor, Llangefni and Holyhead at the prestigious ESTAS Customer Service Awards 2023 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,000 guests.
The awards, which this year celebrated their 20th birthday, power the ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “Everyone one shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client. This is a great achievement in its own right so whatever unfolds this afternoon you should all be immensely proud.”
Estate and letting agents were recognised in regions and post codes around the UK.
Ben Marley, Commercial Director at The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Two million reviews and 20 years later ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.”
Dan Salmons, CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. We were delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year.”
Nadine Parry, manager of Williams & Goodwin Bangor office said
“We are absolutely thrilled to be recognized again in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise”
Melfyn N Williams, Director at Williams & Goodwin added
“We are proud of our team of people at Williams & Goodwin and Thank them for their continued dedication to providing an excellent service for our community and naturally wish to take this opportunity to Thank our clients for instructing us to act on their behalf. Diolch Yn Fawr. Thank You”.
Williams & Goodwin The Property People are members of the Guild of Property Professionals, National Association of Estate Agents, Association of Residential Lettings Agents, National Association of Valuers and Auctioneers and are Chartered Valuation Surveyors we are members of a National Network of approximately 800 independently owned and operated Estate Agents.
Kerry Hodgson was our agent from start to finish during our house buying process, and she was absolutely brilliant throughout the whole thing. Her responses were pretty much immediate, she was always there for us to answer any questions we had and was always super friendly. She made us feel so at ea...
Vicky Jenkinson
Charlotte Roberts - Property Specialist, was allocated to support us with our house purchase. From the start of our journey in buying our chosen property, right through to the final signing of papers, Charlotte was there supporting and guiding us through all the way. Charlotte has been absolutely ...
Tim
Excellent service from beginning to end. We purchased our first home through Williams & Goodwin and Julia was amazing at ensuring that the whole process went smoothly. Great communication, friendly, polite and highly proactive in making sure that the conveyancing process went as smoothly as poss...
Ian Murdoch
Having never previously sold a property through the Auction Process at first I was very hesitant, but my fears were short lived. Vicki James from the Llangefni office was most professional in all areas including fully explaining the Auction process, formulating the guide / reserve price, keeping me ...
Phil T
Williams and Goodwin Holyhead to sell two properties. Found the service to be professional and friendly. The latest sale was handled by Charlotte who was extremely professional and committed in ensuring the sale completed. I will certainly use them again and would not hesitate in recommending them.
gary hughes
Very good and effective process with excellent communications. Would recommend without hesitation.
Don Brocklehurst
Excellent and professional service from Cai who found us exactly what we were looking for. Also thanks to office staff who helped with admin. Thanks.
anthony adams
mark jones
Very happy that we chose Willliams & Goodwin manage our long term let, Anton & team have been extremely professional throughout the process, even when things didn't go as they should with nightmare tenants. Also glad we took up there advice with Landlords insurance.
Ahmed Ali
I've rented the property through Williams and Goodwin, and I must say, the entire staff has been incredibly helpful and professional throughout my tenancy. Specifically, Mr. Anton stands out for his exceptional assistance with maintenance inquiries. Overall, a highly commendable experience with the ...
