Landlords

Yes, we are fully regulated and covered by a redress scheme for lettings. Williams & Goodwin are proud members of professional bodies such as Propertymark ARLA (Association of Residential Letting Agents), and we are also part of The Property Ombudsman (TPO) scheme.

Yes, we offer both Find Tenant Only and Fully Managed lettings services as well as Rent Collection. 

We handle everything from marketing, tenant selection and referencing to day-to-day management, rent collection and chasing arrears (where needed), maintenance coordination, keep the property compliant with current legislation, and regular visits to the property. 

Yes, inspections are carried out every 3 months. Should there be any issues at the property we can arrange for these to be more frequent until the issues are resolved. 

Tenants can report maintenance issues quickly and easily via our online portal on FixFlo or contacting the office direct, we then coordinate between the landlords, contractor, and tenants for the works to be carried out. We promptly assess and arrange for repairs, keeping both tenants and landlords updated throughout the process and we encourage tenants to contact us directly with any concerns. 

Complaints are handled professionally and in line with our internal procedures, aiming for a swift and fair resolution. If an issue cannot be resolved internally, tenants have access to an independent redress scheme through The Property Ombudsman. 

Yes, we offer rent protection through a 3rd Party Company (Goodlord).

All our referencing checks are performed by Goodlord, these include ID, Credit, Residential, Income and Financial Sanctions Checks.

• Bangor – Home to Bangor University, there’s strong demand for rental properties from students and professionals alike. 
• Holyhead – As a busy port town with good transport links, Holyhead attracts both local workers and commuters. 
• Caernarfon – A historic town with a growing population and a mix of professionals, families, and tourism-related tenants. 
• Llangefni – Centrally located on Anglesey, with good amenities and employment opportunities. 

A new hotspot could be Amlwch and the North of Anglesey if the proposed Wylfa B takes off… 

We assist landlords in acquiring all the necessary legal and compliance certificates required for letting property in Wales and have contractors that we work with closely to ensure that these are carried out to a high standard. 

• Professional Photography & Listings 
• Website Exposure 
• Major Property Portals 
• Social Media Marketing 
• Window Displays & Local Offices 
• Registered Tenant Database 
• Accompanied Viewings 
• Regular Feedback & Updates 

Yes, we have both services as part of our fully managed package. 

We will support you through each step of the process to resolve the issue as efficiently and lawfully as possible.

This includes prompt action and communication with all parties involved, formal reminders, advise on next steps (notice or court action if necessary) or contact guarantors if available. 

Yes, as part of the fully managed service these are included in the monthly management fee, for find tenant only these are available at an additional charge. 

As part of the referencing process, we will request information from their previous landlord, including if rent was paid, if there was any damage and how long they lived at that address.

We will also ask for employment information or proof of income and carry out credit checks. If necessary, we will also request a guarantor for additional peace of mind. 

Tenants have access to FixFlo which provides 24/7 reporting that will be sent to all members of the team. We also have network of trusted local contractors who can respond quickly to emergencies.  

We offer fully managed, rent collection, or find tenant only. However, we can discuss custom packages. 

Yes, letting agent fees can sometimes be negotiable, depending on the level of service you require, the type and number of properties you have, and the current market conditions. 

We work with a wide variety of landlords across Anglesey and Gwynedd, whether private, portfolio, new, overseas or accidental landlords. 

Yes, we handle both contracts and deposit registration. Deposits are registered with the DPS as required by law and provide all necessary information to the tenants.

Our contracts are legally compliant and we make sure if any changes are made that they are reflected in our agreements. 

Prompt Communication – We contact the tenant as soon as possible after a payment is missed, reminding them of their obligations and seeking to understand the reason for the arrears. 

Support & Resolution – Where possible, we work with the tenant to agree a repayment plan or resolve any temporary difficulties, aiming to avoid escalation. 

Formal Notices -I f arrears continue, we serve the appropriate legal notice 

Legal Action (if required) – If the arrears are not resolved, we can guide you through the process of applying for a possession order through the courts, and support you at every stage, please note we would not be able to arrange this for you. 

Ongoing Advice – Throughout, we keep you informed and advise on the best course of action, always aiming to minimise your losses and stress. 

We handle marketing, viewings, tenant referencing, preparing tenancy agreements, deposit registration, rent collection, and, for managed properties, inspections, repairs, and legal compliance. We also serve notices and offer ongoing support.

As the landlord, you’ll still need to arrange mortgage consent (if required), landlord insurance, make decisions on major repairs, and manage your own tax affairs. 

You, as the landlord would still be responsible for paying for the repairs, this is usually taken from the rental income.

We do not add a mark-up to contractor invoices. Any maintenance or repair work arranged on your behalf is charged at the contractor’s actual cost, with no additional fees from us. 

We prioritise maintenance requests based on their urgency to ensure the safety and comfort of our tenants. Emergency issues, such as major leaks, loss of heating or hot water, or electrical faults are addressed as quickly as possible, often within 24 hours.

Urgent but non-emergency repairs, like a broken appliance, are typically dealt with within a few days. Routine maintenance requests may take a little longer, but we always aim to resolve them promptly and keep you updated throughout the process. 

We register deposits with the Deposit Protection Service (DPS). The deposit is held securely by the scheme provider. 

When the tenancy ends, we carry out a checkout inspection comparing the property’s condition to the original inventory. If there’s any damage or cleaning needed beyond fair wear and tear, we’ll inform the tenant and provide evidence.

Any proposed deposit deductions can be discussed, and if there’s a dispute, the deposit protection scheme offers a free resolution service. 

At Williams & Goodwin, we provide regular updates at every key stage of your tenancy or property transaction. If you prefer more or fewer updates, just let us know and we’ll tailor our communication to suit you. We also have regular newsletters with any key changes made to residential lettings. 

The Renters’ Rights Bill and similar new rules currently apply in England only, not in Wales. In Wales, we follow the Renting Homes (Wales) Act, which already brought in major changes for landlords and tenants. At Williams & Goodwin, we always comply with the latest Welsh legislation to protect both landlords and tenants. 

While landlord insurance is not a legal requirement, we strongly recommend it—even if you let your property through Williams & Goodwin. 

We recommend being open and clear with your tenants about the change, reassuring them that their tenancy terms, rent, and rights will remain the same. We’ll handle all the necessary arrangements with your previous agent, including collecting documents and keys, to ensure a smooth transition. By maintaining professional and timely communication throughout, you can help your tenants feel supported and minimise any concerns. 

Self-managing can save you agency fees, but it also means you’ll be responsible for everything: finding tenants, handling legal compliance, collecting rent, managing repairs, and dealing with any issues that arise. This can be time-consuming and stressful, especially if you’re not familiar with the latest regulations or don’t live locally. 

Using a letting agent like Williams & Goodwin means you benefit from our expertise, local market knowledge, and support with everything from marketing and referencing tenants to handling maintenance and legal requirements. Many landlords find this peace of mind and time saved is well worth the fee, especially as regulations become more complex.