Williams & Goodwin The Property People achieves ‘Standard of Excellence’ to make the ESTAS shortlist again in 2023

Williams & Goodwin The Property People has been recognised for delivering outstanding customer service to its clients by making the shortlist for The ESTAS – the biggest award scheme in the UK residential property industry.

The team at Williams & Goodwin have achieved the ESTAS ‘Standard of Excellence’ based on the service ratings they achieved via customer reviews submitted to the ESTAS review platform. The reviews have been completed at the end of the moving experience and ESTAS monitors service ratings over a 12 month period giving a highly accurate overview of the standard of service that’s been delivered to the customers. The ESTAS ‘Standard of Excellence’ provides a kite-mark demonstrating the consistent service performance of every firm that has been shortlisted in 2023.

The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS strict verification process ensures reviews are genuine, this year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.

Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”

Melfyn Williams, BSc(Hons) PPNAEA MRICS FNAVA CPEA

from Williams & Goodwin The Property People said:

“We are very proud to be recognised again in 2023 for our customer service. We take our levels of customer service very seriously because we know clients have a choice. Thank you to all our customers who took the time to complete the reviews and of course to our team of people who consistently deliver exceptional service”